🔒 Safe and Responsible Gaming

c4999 Responsible Gaming — Your protection is our priority

Gaming is for enjoyment, not addiction. c4999 is committed to ensuring a safe, controlled, and healthy gaming experience for players in Bangladesh.

21+

c4999 strictly enforces a 21+ age policy. Only those aged 21 and above may register and participate on this platform. Protecting minors from gaming is among our highest responsibilities.

What is responsible gaming and why does it matter?

Responsible gaming means playing online games in a way that has no negative impact on your life. At c4999, responsible gaming is not just a policy — it is part of our culture. We believe gaming should be a source of entertainment that reduces stress and brings joy, not a cause of financial trouble or mental distress.

Online gaming is growing rapidly in Bangladesh. Alongside this growth, it is essential to set proper boundaries and stay aware. c4999 encourages every player to monitor their gaming habits and seek support when needed.

Under our responsible gaming programme you will have access to: deposit limit settings, self-exclusion tools, time-out options, and round-the-clock support. Using these tools, you can always keep your gaming experience in check.

⚠️ Warning: Signs of problematic gaming
  • Spending more money than your budget allows
  • Trying to chase losses after a losing session
  • Hiding your gaming from family and friends
  • Gaming affecting your work or studies
  • Being unable to stop gaming
  • Feeling anxious or irritable when away from gaming

Protection tools and control options

Setting deposit limits

Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour waiting period — this gives you time to reconsider your decision.

Time-out option

If you want to take a break for a few days, activate the time-out feature. You can take a break ranging from 1 day to 6 weeks. During a time-out you will not be able to log in to your account or place bets. Your account is reactivated automatically when the break ends.

Self-exclusion

If you need a long-term break, choose self-exclusion. Your account can be kept closed from 6 months up to permanently. During this period no marketing emails will be sent and you will need to wait at least 6 months before reopening your account.

Reality check reminder

A pop-up message will remind you at set intervals how long you have been playing. This reminder can be set at intervals ranging from 30 minutes to 3 hours. It is effective at reducing the risk of playing excessively without realising it during long sessions.

Setting a loss limit

Set a cap on the maximum amount you can lose within a given time period. Once this limit is reached, your session will end automatically. This helps keep financial losses within a controlled boundary.

Minor protection

c4999 is for players aged 21 and above only. Age verification is mandatory at registration. If there are children or teenagers at home, use parental control software on your device and keep your account details secure.

How to set limits?

1

Log in to your account

Access your account on c4999 and go to the "Account Settings" section.

2

Open the Responsible Gaming section

In the Settings menu, select the "Responsible Gaming" option.

3

Choose the tool you need

Deposit limit, loss limit, time-out, or self-exclusion — activate whichever you need.

4

Save and confirm

Save the changes. Reducing a limit or activating an exclusion takes effect immediately.

5

Chat with us live if you need help

If you have trouble with any step, contact our 24/7 Bengali live chat support team.

💡 Important information: Deposits and withdrawals
  • Minimum deposit: ৳500 (all methods)
  • Minimum withdrawal: ৳800
  • Withdrawal time: 5-30 minutes
  • Payment methods: bKash, Nagad, Rocket, Upay, Bank Transfer
  • Your balance can always be withdrawn regardless of responsible gaming measures

Build healthy gaming habits

  • Set a budget in advance and stick to it
  • See gaming as entertainment, not as a way to earn money
  • Never play when you are under stress or feeling worried
  • Take regular breaks — at least 10 minutes every hour
  • Do not try to chase losses after a losing session

Self-exclusion details

Self-exclusion is a feature through which you can completely suspend all gaming activity on your c4999 account for a fixed or indefinite period. If you feel that gaming is having a negative effect on your daily life, relationships, or financial situation, self-exclusion can be an important step.

While self-exclusion is active, you will not be able to log in to your account, make any deposits, or receive any promotional messages from c4999. To reactivate your account after the exclusion period ends, you will need to contact our support team via live chat.

We do not see self-exclusion as a sign of weakness — rather, it is a courageous and conscious decision. c4999 always places your wellbeing and happiness above gaming revenue.

Exclusion period options

6
Months
1
Years
3
Years
∞
Permanently

Contact our live chat or email [email protected] to start self-exclusion.

Contact us for support

c4999 Responsible Gaming Support Team

If you feel that gaming is causing problems in your life, do not wait — talk to us. Our trained Bengali-speaking support team will help you take the right steps, without judgement and in complete confidence.

Live Chat (24/7)
Start a live chat from any page on the website. Get instant support in Bengali.
Email Support
[email protected] — email us with details of your situation and we will reply as soon as possible.
Account Protection Request
For self-exclusion or account closure, notify our team directly — requests are actioned within 24 hours.

Responsible Gaming FAQ

c4999 believes gaming should be a source of entertainment. Uncontrolled gaming can cause financial problems, family strain, and harm to mental health. That is why we actively help our players build healthy gaming habits and provide the tools they need.

Log in to your account, go to the "Responsible Gaming" section in Settings, and select "Deposit Limit". Enter the new (lower) limit and save. Reducing a limit takes effect immediately. A 24-hour delay applies when increasing a limit. If you need help at any point, contact our live chat.

Yes. Even while self-exclusion is active, you can still withdraw the existing balance in your account. The minimum withdrawal amount is ৳800 and payments are usually processed within 5-30 minutes. Contact our support team for help with the withdrawal process.

Not at all. c4999 strictly enforces a policy for players aged 21 and above. Age verification is mandatory at registration. We immediately close the account of any underage user. If there are children at home, use parental controls on your device and do not share your login details with others.

A time-out is a short-term break (1 day to 6 weeks) that ends automatically when the period is over. It is suitable for a temporary pause. Self-exclusion is a long-term or permanent measure (6 months to permanent) that can only be reactivated after the period ends and with approval from our support team. Self-exclusion is more effective for serious problems.

The first step is to acknowledge it — that is the most courageous thing to do. Then contact us via c4999 live chat or by emailing [email protected]. We will help you set up self-exclusion and take the next steps suited to your situation. Also consider talking to a trusted family member or friend.

When the reality check is active, a pop-up message will appear after the time interval you have set (30 minutes, 1 hour, 2 hours, or 3 hours). It will tell you how long you have been playing and how much you have won or lost in that session. You can then decide whether to continue playing or stop.

Enjoy safely — with c4999

Enjoy gaming within the right limits. Explore our slots, cricket betting, and casino games, or read the FAQ for answers to any questions.

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